Djo - The Crux

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right, you must notify us in writing (by email) within 14 days of delivery. You then have a further 14 days to return the goods to us.

You are responsible for the goods until they reach us. We recommend using a tracked postal service.

We reserve the right to make a deduction from your refund if the value of the goods has been reduced due to handling beyond what is necessary to inspect them.

If your item is faulty, damaged in transit, or not as described, please contact us within 7 days of delivery at:

Email: embersafter.records@gmail.com

Please include:

• Your order number

• A description of the issue

• Photographs where applicable

Where items are sold as second-hand, signs of normal wear consistent with the stated grading do not constitute a fault.

However, if a second-hand item is significantly not as described, you are entitled to a remedy in accordance with your statutory rights.

For more information, a link to the full Return & Refund Policy is found at the bottom of each page.