Effective date: 20 February 2026
Last updated: 20 February 2026

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1. Order Processing Times

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All orders are processed within 1-3 working days (Monday to Friday, excluding UK public holidays).

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Orders placed after 2pm will be processed on the next working day.

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You will receive an order confirmation email once your order has been placed, and a dispatch confirmation email once your order has been shipped.

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2. UK Shipping

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We currently ship within the United Kingdom using trusted courier and postal services.

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Estimated delivery times:

• Standard Delivery: 2–5 working days

• Tracked Delivery: 1–3 working days

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Delivery times are estimates and may vary during busy periods.

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Under the Consumer Contracts Regulations 2013, goods must be delivered within 30 days of the order being placed unless otherwise agreed.

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3. Shipping Costs

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Shipping costs are calculated at checkout based on:

• Delivery method selected

• Order weight

• Delivery location

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Any applicable shipping fees will be clearly displayed before payment is completed.

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4. International Shipping (if applicable)

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We may offer international shipping to selected countries.

• Delivery times vary by destination.

• Customers are responsible for any customs duties, import taxes, or local fees that may apply.

• We are not responsible for delays caused by customs processes.

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5. Delivery Address

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Customers are responsible for providing accurate and complete delivery information at checkout.

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We are not liable for delays or non-delivery caused by incorrect address details provided by the customer.

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If an order is returned to us due to an incorrect address provided by the customer, additional postage charges may apply for re-delivery.

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6. Failed Deliveries & Missed Parcels

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If delivery is attempted but unsuccessful:

• The courier may leave a card or contact you directly.

• It is the customer’s responsibility to rearrange delivery or collect the parcel where required.

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If a parcel is returned to us unclaimed, we may refund the order minus original shipping costs.

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7. Damaged or Lost Items

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We take care to package records and CD’s securely to prevent damage.

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If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery (or expected delivery) at:

Email: embersafter.records@gmail.com

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Please include:

• Your order number

• Photos of any damage (if applicable)

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We will investigate and, where appropriate, offer a replacement or refund in accordance with your rights under the Consumer Rights Act 2015.

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8. Delays Outside Our Control

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We are not responsible for delays caused by events outside our reasonable control, including:

• Postal or courier disruptions

• Severe weather

• Industrial action

• Customs delays

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If a significant delay occurs, we will inform you as soon as possible.

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9. Contact Us

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If you have any questions about shipping, please contact:
Email: embersafter.records@gmail.com
Embers After Ltd

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We aim to respond within 2 working days.