Terms & Conditions

Effective date: 21 February 2026
Last updated: 21 February 2026

These Terms and Conditions govern the sale of goods through this website. By placing an order, you agree to be bound by these Terms.

1. About Us

Embers After Ltd (“we”, “us”, “our”) operates this online record shop.

Business name: Embers After Ltd
Email: embersafter@gmail.com
Registered address: 90 Westland Drive

2. Eligibility

By placing an order on our website, you confirm that:

You are at least 18 years old, or
You are using the website with the involvement and consent of a parent or guardian.

We reserve the right to cancel orders where we reasonably believe these conditions are not met.

3. Products

We sell vinyl records, CD’s, clothing, and other related products.

We make every effort to:

Accurately describe products
Display correct pricing
Show accurate images

However:

Product images are for illustrative purposes only.
Colours and packaging may vary slightly.
Some vinyl records may be new, reissued, or second-hand (where clearly stated).

If a product is listed incorrectly due to a pricing or technical error, we reserve the right to cancel the order and issue a full refund.

4. Orders

When you place an order:

You will receive an order confirmation email.
A contract is formed only when we dispatch your order.

We reserve the right to:

Refuse or cancel orders
Limit quantities
Cancel orders suspected of fraud

If we cancel an order, you will receive a full refund.

5. Prices and Payment

All prices are listed in GBP (£).

Where applicable, VAT is included in the displayed price.

We do not store full payment card details. Payments are processed securely through third-party payment providers.

We may have access only to limited transaction details necessary for order processing and verification. More information is in our Privacy Policy.

6. Delivery

Delivery times and charges are outlined in our Shipping Policy.

Under the Consumer Contracts Regulations 2013, goods must be delivered within 30 days unless otherwise agreed.

Risk passes to you when the goods are delivered to the address provided.

Ownership of goods passes to you once full payment has been received.

7. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us in writing via email within 14 days of delivery.

You then have a further 14 days to return the goods.

Refunds will be processed within 14 days of receiving the returned goods (or evidence of return).

You are responsible for return postage costs unless the goods are faulty or incorrect.

Exceptions

You do not have the right to cancel:

Sealed audio recordings that have been unsealed after delivery
Custom or personalised items

8. Second-Hand Records & Grading

Some products sold on our website are second-hand (used) vinyl records / CD’s. Where applicable, the condition of second-hand items will be clearly described in the product listing.

We grade second-hand records using recognised industry grading standards (such as the Record Collector / Goldmine grading system). Grades reflect our honest assessment of the item’s condition at the time of listing.

The grading categories and their meanings are set out below:

Mint (M) – As new condition
Near Mint (NM) – Very minor signs of handling
Excellent (EX) – Light signs of use
Very Good (VG) – Noticeable surface marks but plays without major issues
Good (G) – Significant wear; may include surface noise

Descriptions are provided in good faith and are subjective assessments. Minor cosmetic imperfections, light surface marks, sleeve wear, or age-related signs consistent with the stated grade do not constitute a fault.

Where an item is sold as second-hand, it will not be considered faulty solely because it shows signs of normal use consistent with its grading.

However, your statutory rights under the Consumer Rights Act 2015 are not affected. If a second-hand item is significantly not as described or unfit for purpose, you are entitled to a remedy in accordance with your legal rights.

9. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality
Fit for purpose
As described

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

If you notify us within 30 days of delivery, you may be entitled to a full refund.

After 30 days, we may offer a repair or replacement in accordance with your statutory rights.

10. Returns

Returned items must be:

Securely packaged
In their original condition (unless faulty)

We recommend using a tracked service for returns, as we are not responsible for items lost in transit.

11. Intellectual Property

All content on this website, including text, product descriptions, original photographs, logos, branding, and website design, is the property of Embers After Ltd or its licensors and is protected by copyright and other intellectual property laws.

Album artwork, artist names, record labels, and related imagery remain the property of their respective copyright holders and are used for identification and illustrative purposes only.

You may not reproduce, distribute, modify, or commercially exploit any content from this website without prior written permission.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any matter that cannot legally be limited under UK law

To the fullest extent permitted by law, we shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Delays caused by events outside our control

Our total liability shall not exceed the value of the goods purchased.

13. Privacy

We process personal data in accordance with our Privacy Policy.

14. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including:

Postal delays
Severe weather
Industrial disputes
Technical failures

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside within the UK.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.